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There are eight dimensions that are developed in this instrument:
1) Strategic Alignment - strategic objectives are understood by all persons involved at all levels of the company.
2) Market Focus - prospects, desires and needs of current and potential customers are researched and integrated throughout the life cycle.
3) Learning from Experience - the convergence of skills and behaviours with current and potential needs.
4) Ability to Innovate - integrating technological developments and trends in lifestyle with the capabilities and products of the company.
5) Financial Management - control of the investment and benefits lifecycle, including the implementation of a dashboard of indicators on a balanced portfolio of projects.
6) Management and Control - steering projects with objectives that are qualified, measurable and prioritized.
7) Information Communication - the ability of the organization to integrate technologies, methods, skills and expertise as part of their process.
8) Change Tolerance - the ability to incorporate beneficial changes during the project and product life cycles without negative cost complications.
Each of these is assessed over five levels:
1. At the Initial process level an organization is able to carry out projects, but the results are unpredictable and sometimes chaotic. There is no analysis to explain the reasons for successes and failures.
2. At the Repeatable process level an organization is able to repeat their successes and avoid past mistakes. This is mainly based on the skills of key individuals. The methods used are not consistent between services.
3. At a
Defined
process level the process is defined in the sense that there are guidebooks and documents that describe the steps, deliverables, roles and control methods. Most actions are corrective rather than preventive.
4. At a Managed process level there are indicators to measure compliance with the objectives proposed by the project, as well as the improvement between projects and even the rate of improvement.
5. At an Optimized process level dynamic improvement integrates the best practices and most promising innovations both from inside and outside the company.
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